James Hardie Building Products

Through my 14 years of employment at James Hardie Building Products, Inc. I have had the opportunity to work with at least 6 Plant HR Managers. I found Angie McCraw to have skills that rate among the best when it came to managing employee relations and employee counseling. Her style of handling difficult employee issues was methodical and collaborative. Ultimately all sides felt as though they were “heard” and the decision rendered was based on fact and rule rather than emotion. Angie took ownership of the process and followed up in a manner that met my demanding expectations.


A few specific examples come to mind. First is an employee who has a skill set which met the core job duties, but whose behaviors were inappropriate and bordered on insubordination. Angie not only was able to diagnose and prescribe a solution for the situation in our disciplinary intervention, she was able to lead the employee to a place where her behavior fell into compliance and remains a productive employee today.


A second example is an employee whose skill set was clearly not a fit for the position and who also displayed multiple signs of being a high-risk for litigation. At my request, Angie assisted in conducting his termination with skill and diplomacy allowing us to avoid an ugly situation. Potential legal action was avoided.


Based on her successful involvement with various HR issues in my workplace I can recommend Angie to any company needing such services.

Rich Klein
Manager of Quality and Claims
www.jameshardie.com